KnuKonceptz.co.uk - KnuPolicies

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order online or call today - knukonceptz.co.uk

Product Warranty
All KnuKonceptz products are protected by our one (1) year warranty. If for any reason a product fails during the course of that year, simply contact us by email, explaining the problem in detail (a picture may be requested) and a Return Authorization Number (RA#) will be issued. All returns must be shipped prepaid; KnuKonceptz.co.uk will provide return shipping to the customer.

Shipping Methods
We offer several means of delivering your products to you in a quick affordable manor. Our main shipping method is Royal MAil; orders received before 2pm usually ship the same day. Also available is Citylink Next Day mail, next Day Citypack, and next Day parcel. These are available at an additional fee. Our shipping rates start as low as £1.00 for the smallest items.

The "premium" shipping in our shopping cart is designed to use the fastest means available for the amount charged and is dependent weight of a package. All our Shipping Prices are actual shipping charges, no marks up. Don't be fooled by other companies that nail you with outrageous shipping charges.

Damaged Packages
In case of a damaged package or merchandise lost or damaged due to shipping; notify a representative immediately at Kontact@KnuKonceptz.co.uk Keep all packaging and box contents. Further instruction will be given at the time of incident.

Return Policy
If you ordered the wrong item or the item was not what you thought it would be, it may be returned for replacement or credit towards the correct item within 30 days of the original purchase. Returns for credit are subject to a 10% restocking fee; the remainder of the amount will be credited back to the purchaser the same way it was received. ONLY new, unused items are eligible for credit. Items without or not in their packaging cannot be returned. There is no fee for exchanging items, they must however, be unopened. All returned items must be shipped prepaid and must have a Return Authorization number (RA #) Those packages without the above will be refused and returned to sender.

Custom length cable:
Any cut length cable cannot be returned as each length is specifically cut for a specific order.

Order discrepancy
If you have a problem with your order, you must report it to us within 5 days of receiving the package. Make sure to keep all packing material and the box in case it was damaged in shipping. Any and all discrepancies will be handled in a timely manner. Our goal is for 100% satisfaction from our customers.